Privacy Policy
Last updated: September 2026
1. Who We Are
Fellside Studio ("we", "our", or "us") is a web design and digital marketing agency based in Cumbria, United Kingdom.
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact Details
Fellside Studio
Workington Innovation Centre, Central Way, Workington, Cumbria, CA14 3GS
Email: hello@fellsidestudio.co.uk
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide
When you contact us through our website, email, or other communication channels, we may collect:
- Your name
- Email address
- Telephone number (where provided)
- Company name (where provided)
- Any information you include in your message or enquiry
Information Collected Automatically
When you visit our website, we may collect certain information automatically through analytics tools, including:
- IP address (where applicable)
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- General location information
This information helps us understand how visitors use our website and improve our services.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests
- Communicate with you regarding our services
- Provide website design, hosting, maintenance, and related services
- Improve our website and user experience
- Monitor website performance and usage
- Comply with legal and regulatory obligations
We do not sell your personal information to third parties.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal data:
Legitimate Interests
We process personal data where necessary for our legitimate interests, including:
- Responding to enquiries
- Managing client relationships
- Improving our website and services
- Ensuring website security
Contract
Where you engage us to provide services, we process personal data as necessary to fulfil our contractual obligations.
Consent
Where required, we rely on your consent for the use of certain cookies and analytics technologies.
You may withdraw your consent at any time.
Legal Obligation
We may process personal data where required to comply with legal or regulatory obligations.
5. Google Analytics
We use Google Analytics to help us understand how visitors interact with our website.
Google Analytics may collect information such as:
- Pages viewed
- Time spent on the website
- Device and browser information
- General geographic location
Google may process this information in accordance with its own privacy policies.
Where required, analytics cookies are only used with your consent.
For more information, please visitGoogle's Privacy Policy.
6. Sharing Your Information
We may share information with trusted third-party providers where necessary to operate our business and website, including:
- Website hosting providers
- Email service providers
- Analytics providers
- Professional advisers
We only share information where necessary and take reasonable steps to ensure appropriate safeguards are in place.
We do not sell, rent, or trade your personal information.
7. Data Retention
We retain personal information only for as long as necessary to:
- Respond to enquiries
- Deliver our services
- Meet legal, accounting, or regulatory requirements
- Resolve disputes
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided above.
9. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page and will take effect immediately upon publication.
11. Contact and Complaints
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details above.
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):